We have all seen the news of
the massive theft of information from the Office of Personnel Management
(OPM). In a nutshell, with extremely
high probability just about anyone that does work for the government (or from
one estimate over 21 million people), which includes yours truly, had very
personal information stolen. In my case,
this could mean that the last 35 years of my life, everywhere I lived, everywhere
I worked, the names and contact information of my close relatives and closest
friends, and virtually everywhere I traveled outside of the United States of
America is in the hands of what is speculated to be the Chinese government. In some cases, of course other than myself,
the information will include self-disclosed arrest information, drug and
alcohol abuse disclosures, and whether bankruptcy was declared. Good Grief! And, what do we get from those in
charge of OPM? Well to my mind it is exactly what the Peanuts characters hear
when the adults talk: "waa waa waa.".
Translated for your benefit: The (now former) Director of OPM says she
does not believe "anyone is personally responsible". It is just this lack of personal
responsibility as well as other Cyber security failures that needs to motivate
us to a new approach – one that recognizes that every business relationship
today has its implementation foundation built on Information Technology (IT).
Although the director of OPM has
now resigned, there is still no real accountability or responsibility. Dozens of OPM government employees and
contractors knew the state of their system and lack of protection. The problem is that these people know, with
certainty, that there is no accountability and there is no responsibility. The Chief Information Office (CIO) has not resigned,
and that person is directly accountable to Congress to represent that their
systems are FISMA compliant. Here is a
link to the
OPM Office of the Inspector General Report for 2014. Just read the
summary page under "What Did We Find?" and you will be appalled. There is some glimmer of hope on the trail to
real responsibility. As reported in the
Wall Street Journal CIO Report by Kim S. Nash, the OPM CIO better get some
lawyers as she is being sued. The legal threshold
is high, but this is at least a step away from zero responsibility. Of course, let’s say that she loses in court,
what exactly is going to be the remedy for the people impacted (she most likely
has no money, even if that is a potential judgement)? Would this actually change the environment to
get some real focus on Cyber security?
Of course it is easy to be a
Monday Morning Quarterback and to Beat A Dead Horse, so let's move to a more
constructive set of observations and advice.
The old adage is that you "get what you pay for". In the business world it transforms into "you
get what you measure", and I will contend that in the Cyber Security world
"you get what someone is liable for". In fact, the
government gets precisely what is measures, preferring to award Lowest Cost
Technically Acceptable (LCTA) contracts where in general there is no
significant liability for Cyber failure and more importantly no emphasis on
actually grading the contractors during source selection against Cyber security
performance. In the OPM case, the
government hired a contractor to perform background checks and submit
data. This contractor’s system became
entangled in the government’s system.
Because there was little emphasis on the Cyber security posture of the
contractor as part of the performance of the contract, the contractor’s system was
apparently not well managed or secured, and when the attackers found a hole, it
ran all the way into the government and enabled the theft of massive amounts of
data. Most likely, the system was built
by a contractor many years ago (of course this is speculation) and is still in
place because budgets and priorities are always about maintaining status quo and "working on"
new solutions. In general, the government finds
it significantly difficult to "abandon" outdated or obsolete systems,
where industry does - it invests in the new modern methods and either sells of
or disposes of the old.
Let me explain. In the
business environment companies have to directly address the risk of doing
business. This is represented by
insurance for fire and theft, as well as in many cases for other business
related issues such as product liability.
In the commercial world, poor business practices translate into higher
business losses (for example product related liabilities) and an increase in
costs due to rising insurance rates as well as potentially large expenses due
to punitive damages imposed by a court decision. In addition, business executives are directly
accountable legally (e.g., Sarbanes-Oxley, HIPPA, etc.) and from their Boards
and Stockholders - that is they lose their jobs and even can go to prison. Business leaders are also responsible for the
entirety of their business - accounting, hiring, delivery, liability, and
profit to shareholders and owners. Hence,
they know how it all works together and they make decisions with the overall
goal of sustaining the business and enabling growth as primary focus elements.
In the current government
environment, and almost surely at OPM, none of the normal commercial business
pressures are at play, especially in light of comments that "no one is
personally responsible". The problem is that when the government takes on
the responsibility directly, in general, there is virtually no administrative
or legal repercussions for a massive failure.
Assuming good faith of effort, organizations such as OPM grow their
government supervised internal Cyber Security operation setting-up processes,
buying tools, and then trying to keep-up with the quickly morphing Cyber threat
landscape. Miss one step in this
activity, and we get a massive Cyber failure.
Cyber security technology is not the culprit here - it is the lack of
understanding by leadership as to how to apply Cyber security as an enterprise
core competency where agency heads are not dazzled by the latest buzz words,
but see the enterprise as a single architecture that includes its partners.
So, what can be done?
A good friend of mine loves to quote Peter Drucker: "There is nothing so
useless as doing efficiently that which should not be done at all". In this case, doing more efficiently the
internal Cyber efforts of a government organization nearly a waste, and the
reason is simple. Adding processes,
tools, and oversight does not make anyone actually truly responsible or liable
in the legal sense of the word. What
needs to be done is a complete shift of activity to an approach that selects providers
that offer a warranty or service level agreement for not only the performance
of the direct work (e.g., performing background checks) but also for all
necessary associated IT components. This is not
just a selection by reputation, but a selection that is based on the company's
willingness to "put their money where their mouth is".
The vision is that an
organization like OPM will select a responsible party with a track record of
performance that demonstrates that they can do the job and stand by their work
when there is a Cyber event. Sign them
up for real metrics, for example on the time between discovery and reporting
and for the number of days between major Cyber events. Don't take their word for it, hire an
independent auditor, review the Cyber performance every month (or week) and
hold them to their agreements and hit them with penalties and even legal action
for failure. However, liability just is
one element. We must not perpetuate the
"security is a separate function", so we need to do more. We have to get away from escape clauses that
boil down to the contractors "just doing what the government wants them to”,
and where the government supervises or even performs the Assessment and
Authorization (A&A) process for the systems. Without these additional changes, the liability
melts away into the political morass and standard government CYA.
The solution to our problem is
that we need the system provider, and their subcontractors, to provide the
"warranty" just as they do today for their financial systems. Just as a company or the government may hire
an accounting or financial firm today, they need to hire their Cyber firm - both
need to be accepted and certified. Then
the government needs to focus on monitoring and spot checks, and not interfere
in the contractor’s activities because when they do, the liability goes back to
the unaccountable.
Of supreme importance, this needs
to expand to include when the government contracts for virtually any service. In OPM’s case the apparent root-cause system
that enable the breach was associated with a contracted personnel background
investigations company. The fact that the performance of the contract came with an IT system that electronically
interacted with the government's system is the point. It does not matter what service or product
you buy, you are buying into that company’s Cyber posture and how they manage
their IT and how it interacts into agency’s IT.
This is what the CIO needs to understand and address.
You might ask whether anyone
would take on such an activity, but it happens every day. Certified Public Accountants and Professional
Engineers have to sign their work. Maybe
it will scare away some of the "Johnny come lately" Cyber
"expert" companies that give advice but take no responsibility for
the actual result. Companies that have
their act together, that genuinely understand the risks and technology will
rise to the occasion.
Using this method, there will
never be a time when someone is not responsible. True risk equals good reward for Cyber
companies and other providers that actually stand up for their work combined
with IT security results. Maybe “doing
efficiently” our current approach should “not be done at all” – after all it
does not seem to be working.
